Lifetime Guarantee

When you invest in handcrafted furniture from Woodwrights, you receive a lifetime guarantee. This reinforces our faith in the quality of our furniture and offers you peace of mind in your investment.

The Process

All Woodwrights furniture carries a Lifetime Guarantee against any material or construction fault, excluding misuse and normal wear. 

In the unlikely event that you have a problem with your furniture, please contact us on 0800 53 00 35 or email the details of your issue to hello@woodwrights.co.nz.

The process for making a claim is as follows:

  1. Your claim will be assessed by our in-house quality team. Please note that images may be required to evaluate the claim.
  2. Woodwrights will arrange for repair of the faulty product either by an approved contractor on or off site or at our factory.
  3. Written authorisation from our Customer Service department must accompany any goods which are returned.

Conditions

  • All Woodwrights furniture carries a Lifetime Guarantee against any material or construction fault, excluding misuse, negligence, alteration, accident and normal wear.
  • Fabrics and coverings are not included in this guarantee.
  • All claims must be made to the original supplier where proof of purchase will be required. 
  • This Lifetime Guarantee applies to the original purchaser only and does not apply to commercial applications.
  • All claims must be made to Woodwrights accompanied by the Lifetime Guarantee number which is issued when you register at time of purchase on the online warranty form.
  • For products being returned to Woodwrights for repair, Woodwrights will cover return freight costs from the customer to the factory. Where the problem is not a manufacturing fault, Woodwrights will not be responsible for freight costs.
  • Woodwrights reserve the right to replace the product if repair is not possible.